Wholegrain Digital is on a mission to use design and web technology to help create a sustainable future. We want to lead the way in becoming a truly sustainable business and greening the internet. We are looking for an experienced Account Manager with WordPress Agency experience who gets a kick out of creating and growing awesome client relationships. You will be a self starter, a problem solver and a great communicator who works closely with our team of Project Managers, Developers and Designers to ensure that our clients are at the heart of everything we do.
Our team adopts a semi-remote working culture with the aim of providing the perfect balance of customer service, team interaction and work-life harmony. We work to create an inclusive and supportive environment in which people are empowered to do their best work and are valued for their contribution, regardless of their background. Our non-conventional structure avoids politics and bureaucracy, encouraging all team members to challenge and be challenged in order to continually improve every aspect of what we do.
About the role
We are looking for an Account Manager with Agency and WordPress experience who gets a kick out of creating and growing awesome client relationships. You will be a self-starter, a problem solver, and a great communicator who works closely with our team of Project Managers, Developers, and Designers to ensure that our clients are at the heart of everything we do.
As our Account Manager, You will:
Activity in this role will be broken down as follows:
50% Pick up leads, sales and winning new projects
30% Build and maintain client relationships and account management
20% Strategic business development and admin
Your main responsibility will be to win over our clients, establish strong and positive relationships and generate new business.
You’ll take ownership of client account management, and deliver positive and organic sales experiences to our clients throughout. You will need to have a great eye for new business opportunities, excellent communication skills, and knowledge and experience in professional customer service. You also need to understand the specifications of clients’ needs, make sure what we can deliver matches what they want, be the first person to solve any clients’ problem.
Being an Account Manager means you will always need to take a different perspective as our clients. Here in Wholegrain, we want you to have your opinion while you are liaising with our clients. You need to be confident in handling meetings and negotiating, as well as being brave and shape in decision making. It is very important that you truly understand the ethical and value behind our work and willing to say “No” to potential clients. It is not all about money and sales here.
We have a non-conventional structure here, and value the importance of independence and autonomy. So there is no line manager to oversee and manage you, and you will work and manage your own schedule. You will prioritise your to do list, meetings, and other tasks on a daily basis. You’ll have another account manager in the team to soundboard. You’ll report to our Managing Director, and work with our Project Management Team, our Developers, Designers, Finance, HR and Learning and Development.
To support the above, you need the following skills:
You are the one of the people who is responsible for nurturing positive relationships with all our clients. You will get to know the clients’ pain points and help them to implement solutions.
You are also the first line of escalation for any client issues, and always able to help to prepare proposals and present pitches. You can spot opportunities at driving forward the business, and attend events to help promote new business.
From time to time you will proactively suggest where we can improve our client's sites across design, development, digital marketing, SEO. You will also provide monthly reports to our Managing Director on internal and external issues whether that be positive or negative.
Please refer to this ARCI sheet for full details of accountabilities and responsibilities.
Desired skills and experience
Desired person specification
Bonus points if you have:
Compensation and benefits:
Our recruitment process:
How to apply:
Simply click the below “Apply for this role” button and fill in your application!
We get a lot of good CVs but what we are really looking for is a remarkable individual. Please ensure you attach a cover letter and CV.
Please note, although we appreciate every candidate's unique background and knowledges, for this role we are looking for talents who have knowledge of WordPress Technology and experience in Agency working industry, we will only be in contact with successful applicants who meet this criteria.
Recruitment agencies – please don’t contact us.
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